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My Verizon Website
Suspend / Reconnect Device

2026-10-15 15:50:51.16

My Verizon Website
Suspend / Reconnect Device

If you need to temporarily pause service because your device has been lost or you're traveling, use the My Verizon website to suspend the line or reactivate it when you're ready.

Suspend Service

  1. From a web browser, sign in to My Verizon.
  2. From the My Verizon Home screen, navigate:
    Account
    My devices
    Suspend or reconnect
    .
  3. Choose the
    Select Device button
     next to the phone number to be suspended.
  4. Select a reason for suspending service then select
    Continue
    :
    • Device is lost or stolen
    • Military suspend
      Follow the onscreen steps to verify military status & deployment details
  5. Review the terms then select
    Continue
    .
  6. Review the suspend prompt then select
    Continue
     to confirm.

Reconnect Service

  1. From a web browser, sign in to My Verizon.
  2. From the My Verizon Home screen, navigate:
    Account
    My Devices
    Suspend or reconnect
  3. Choose the
    Select Device button
     next to the phone number to be reconnected.
  4. Select the option to reconnect service:
    • On the same device and SIM card
    • Upgrade to a new device
    • Reconnect a different device
    • Reconnect a different SIM card
  5. Select
    Reconnect Now
    .
  6. From the Ready to reconnect prompt, select
    Confirm
    .